Tanzania Postal Bank (TPB) seeks to
appoint dedicated, self- motivated
and highly organized Bank
Operation Officer (3 positions) to
join the Technology and Operations
team based in Mwanza branch and
Sengerema mini branch
respectively.
Reporting Line: Supervisor
Location: Mwanza branch and
Sengerema mini Branch respectively
Work Schedule: As per TPB Staff
regulations
Division: Branches
Salary: Competitive Remuneration
Essential Duties and
Responsibilities: -
§ Guide prospective customers who
come over the counter for
enquiries.
§ Coordinate all counter activities
while ensuring that quality service
is provided to customers.
§ Receive Cash and Cheque deposits
§ Posting Transactions
§ Verify teller proof of cash and
teller proof of cheques against
actual documents
by ticking and signing the
printouts.
§ Scrutinize internal vouchers to
ensure that they are properly
drawn and
authorized in line with the approval
limits.
§ Handle Foreign Exchange
Transactions
§ Cross sell Banks Products to
Customers
§ Affixing photographs in new/
continuation customer pass books
§ Correspond with Cards custodians
on issues relating to ATM cards,
check reports
in order to solve customer
complaints.
§ Any other duties as may be
assigned by Supervisor/BFO from
time to time.
§ Comply with the Policies and
standards, Local laws and
Regulations, Controls and
Procedures of the Bank.
§ Report Suspicious Transactions
§ Ensure you comply with Money
Laundering Prevention as per Bank
Policy, Know your Customer(KYC)/
Customer Due Diligence (CDD)
§ Issue new passbooks and ID cards
to new customers.
§ Scrutinizing and short casting
customers passbooks before making
payment on
customer’s accounts
§ Computing and charging
commissions, interest and all other
bank charges on customers.
§ Fill delivery notes/registers for
items moved from one office to
another by post of dispatch.
§ Balancing teller’s cash at the
closure of business daily.
§ Check and sign back - office
entries raised by the respective
clerks/tellers.
§ Prepare Bank reconciliation
statement timely and accurately.
§ Reconcile and clear all suspended
transactions
§ Filing/bundling records for safe
keeping in the record rooms.
CONTRIBUTES TO
· Customer – Service Delivery/
Enquiries
· Efficient and Quality Service to
Customers
KEY PERFORMANCE INDICATORS
· Customer Satisfaction
· Individual Productivity and
Turnaround time
· Minimum Cash Differences
· Accuracy of Transactions Postings
FOR GRADING PURPOSES -
DIMENSIONS
· Tellers are not permitted to hand
cash to another staff member to
pass on to a customer. Similarly,
tellers should not accept cash from
other staff members depositing
cash on behalf of customers.
· Tellers must lock their cash
drawers and remove the key
whenever they leave their counters.
· Whenever a teller/cashier does not
perform teller duties for more than
3 working days, his/her cash till
should be emptied out and the cash
surrendered to the Cash custodians.
EXPERIENCE AND KNOWLEDGE
REQUIRED
Education: Bachelor Degree or
Advanced Diploma or equivalent
qualification Experience:
· At least 1 year of relevant Banking
experience
· Workingknowledge of Equinox
Functionality
· Attention to details The position
will attract a competitive salary
package, which include benefits.
Applicants are invited to submit
their resume ( indicating the
position title in the subject heading)
via e-mail to: recruitment@
postalbank.co.tz
. Applications via other methods
will not be considered. Applicants
need to submit only the Curriculum
Vitae (CV) and the Letter of
Applications. Other credentials will
have to be submitted during the
interview for authentic check and
other administrative measures.
Tanzania Postal Bank is an Equal
Opportunity Employer and is very
committed to environmental, health
and safety Management.
Tanzania Postal Bank has a strong
commitment to environmental,
health and safety management. If
you are not contacted by Tanzania
Postal Bank within seven (7) days
after the closing date, you should
consider your application as
unsuccessful.
Late applications will not be
considered. Short listed candidates
may be subjected to any of the
following: a security clearance; a
competency assessment; physical
capability assessment and reference
checking.
Please forward your applications
before February 11th, 2014
appoint dedicated, self- motivated
and highly organized Bank
Operation Officer (3 positions) to
join the Technology and Operations
team based in Mwanza branch and
Sengerema mini branch
respectively.
Reporting Line: Supervisor
Location: Mwanza branch and
Sengerema mini Branch respectively
Work Schedule: As per TPB Staff
regulations
Division: Branches
Salary: Competitive Remuneration
Essential Duties and
Responsibilities: -
§ Guide prospective customers who
come over the counter for
enquiries.
§ Coordinate all counter activities
while ensuring that quality service
is provided to customers.
§ Receive Cash and Cheque deposits
§ Posting Transactions
§ Verify teller proof of cash and
teller proof of cheques against
actual documents
by ticking and signing the
printouts.
§ Scrutinize internal vouchers to
ensure that they are properly
drawn and
authorized in line with the approval
limits.
§ Handle Foreign Exchange
Transactions
§ Cross sell Banks Products to
Customers
§ Affixing photographs in new/
continuation customer pass books
§ Correspond with Cards custodians
on issues relating to ATM cards,
check reports
in order to solve customer
complaints.
§ Any other duties as may be
assigned by Supervisor/BFO from
time to time.
§ Comply with the Policies and
standards, Local laws and
Regulations, Controls and
Procedures of the Bank.
§ Report Suspicious Transactions
§ Ensure you comply with Money
Laundering Prevention as per Bank
Policy, Know your Customer(KYC)/
Customer Due Diligence (CDD)
§ Issue new passbooks and ID cards
to new customers.
§ Scrutinizing and short casting
customers passbooks before making
payment on
customer’s accounts
§ Computing and charging
commissions, interest and all other
bank charges on customers.
§ Fill delivery notes/registers for
items moved from one office to
another by post of dispatch.
§ Balancing teller’s cash at the
closure of business daily.
§ Check and sign back - office
entries raised by the respective
clerks/tellers.
§ Prepare Bank reconciliation
statement timely and accurately.
§ Reconcile and clear all suspended
transactions
§ Filing/bundling records for safe
keeping in the record rooms.
CONTRIBUTES TO
· Customer – Service Delivery/
Enquiries
· Efficient and Quality Service to
Customers
KEY PERFORMANCE INDICATORS
· Customer Satisfaction
· Individual Productivity and
Turnaround time
· Minimum Cash Differences
· Accuracy of Transactions Postings
FOR GRADING PURPOSES -
DIMENSIONS
· Tellers are not permitted to hand
cash to another staff member to
pass on to a customer. Similarly,
tellers should not accept cash from
other staff members depositing
cash on behalf of customers.
· Tellers must lock their cash
drawers and remove the key
whenever they leave their counters.
· Whenever a teller/cashier does not
perform teller duties for more than
3 working days, his/her cash till
should be emptied out and the cash
surrendered to the Cash custodians.
EXPERIENCE AND KNOWLEDGE
REQUIRED
Education: Bachelor Degree or
Advanced Diploma or equivalent
qualification Experience:
· At least 1 year of relevant Banking
experience
· Workingknowledge of Equinox
Functionality
· Attention to details The position
will attract a competitive salary
package, which include benefits.
Applicants are invited to submit
their resume ( indicating the
position title in the subject heading)
via e-mail to: recruitment@
postalbank.co.tz
. Applications via other methods
will not be considered. Applicants
need to submit only the Curriculum
Vitae (CV) and the Letter of
Applications. Other credentials will
have to be submitted during the
interview for authentic check and
other administrative measures.
Tanzania Postal Bank is an Equal
Opportunity Employer and is very
committed to environmental, health
and safety Management.
Tanzania Postal Bank has a strong
commitment to environmental,
health and safety management. If
you are not contacted by Tanzania
Postal Bank within seven (7) days
after the closing date, you should
consider your application as
unsuccessful.
Late applications will not be
considered. Short listed candidates
may be subjected to any of the
following: a security clearance; a
competency assessment; physical
capability assessment and reference
checking.
Please forward your applications
before February 11th, 2014
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